This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://fitrmedia.com (the “Site”).‍

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.

”When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Information on Fitr+

While requests and revisions for Fitr+ members are 100% unlimited, we process 1 request at a time for each client. This means if you send us 2 new requests, we'll process them one at a time. You can at anytime let us know which request you would like us to prioritize.

Requests accepted:

• Adding or updating content on your Webflow website
• Adding new sections to existing pages
• Adding new pages to your Webflow website
• Adding or updating your CMS collections or collection items
• Adding third-party scripts or integrations to your site (e.g. analytics or a live chat)

Requests that ARE NOT accepted:

• Building you a new, separate website (Each subscription includes 1 website.)
• Improving your site’s page speed or quality score
• Performing premium SEO or CRO requests for your site like schema, building citations or backlinks, monitoring search or CRO performance, etc
• Building overly complex functionality into your site. These requests must be discussed on a case-by-case basis. Think things like web apps, no code apps, dashboards, etc.

Turnaround time

The average turnaround time for a request is just 2 business days. However we do not guarantee it and depending on load, it could be longer.

Additional Fitr+ Information

By signing up for a Fitr+ subscription, you agree that there will be no refunds given for subscriptions past 14 days.

Additionally, Fitr Media holds the right to cancel or pause any contract, agreement, or subscription at any time. If Fitr Media were to cancel your subscription, you will be refunded a pro-rated amount for the remainder of the time left in your subscription.

Information on our CRO packages

Our CRO packages reoccur every 4 weeks unless you explicitly require us to cancel through written documentation. We do not offer refunds.

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Each package includes monthly CRO tests and website maintenance. While these packages are designed to increase your conversion rate, we do not guarantee specific results. Results may vary.

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Website maintenance is included, and we do not limit the number of requests you can send over. However, we do reserve the right to deny a request or, if needed, give you a custom quote for a request. For example, if you choose to rebuild your website, or require a custom code solution.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 13 years old.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@fitrmedia.com.